Return and Refund Policy
At Luxora Watches, customer satisfaction is important to us. We want you to feel confident when shopping for watches from our online store. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Window
You may request a return within 30 days of the delivery date. Please contact us within this period to begin the return process.
Return Eligibility
To qualify for a return, the item must be in its original, new condition. Watches must be unworn, unused, and returned with their original packaging, tags, accessories, and any included documentation.
Items that show signs of wear, damage caused by improper use, or missing original components may not qualify for a return.
If your product arrives defective, damaged, or different from what you ordered, please contact us so we can assist you.
How to Initiate a Return
To request a return, follow these steps:
- Email us at contact@luxorawatches.shop with your order number and the reason for the return.
- Our support team will review your request and provide return authorization and instructions if your return is approved.
- Pack the watch securely, including its original packaging and any accessories that came with it.
- Ship the item according to the return instructions provided by our support team.
Please contact us before sending any item back to ensure your return can be processed correctly.
Return Method
Return Method: By mail
Return Authorization: Required before returning an item
Return Instructions: Provided by email after your return request is reviewed
Return Shipping Costs
Defective, Damaged, or Incorrect Items: If you receive a defective or damaged watch, or an item different from what you ordered, please contact us. We will review the issue and provide appropriate assistance, including return shipping instructions.
Change of Mind: If you wish to return an item because you changed your mind or ordered the wrong product, you may be responsible for the return shipping costs.
Any applicable return shipping costs will be communicated before the return is completed.
Restocking Fees
Luxora Watches does not charge a restocking fee for eligible returns.
Refund Process
Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If your refund is approved, it will be issued to your original payment method. Please allow up to 7 business days after refund approval for us to process the refund. Your bank or payment provider may require additional time for the funds to appear in your account.
If you have not received your refund after the applicable processing period, please contact us for assistance.
Exchanges
If you would like to exchange a watch, please contact us at contact@luxorawatches.shop. Our support team will explain the available options based on product availability and your order details.
Contact Information
If you have questions about returns, refunds, or your order, please contact us using the information below.
Store Name: Luxora Watches
Address: 1650 Premium Outlet Blvd, Aurora, IL 60502, United States
Phone: +1 630-499-3690
Email: contact@luxorawatches.shop
Business Hours: Please refer to our Contact Us page for current customer support hours.
We appreciate your business and will do our best to assist you with any return or refund questions.
