Frequently Asked Questions (FAQs)
Welcome to Luxora Watches! Below you will find answers to common questions about our shipping, returns, refunds, orders, and watches. If you need additional assistance, please contact our customer support team.
Shipping & Delivery
Q. Do you offer free shipping?
Yes! We offer free standard shipping on orders within the United States, with no minimum purchase requirement.
Q. How long will it take to receive my order?
Our estimated delivery times are:
- Handling Time: 1–2 business days (Monday–Friday)
- Transit Time: 3–5 business days (Monday–Friday)
- Estimated Total Delivery Time: 4–7 business days after placing your order
Our daily order cut-off time is 6:00 PM Eastern Time (ET). Orders placed after the cut-off time may begin processing on the next business day.
Delivery times are estimates and may vary due to holidays, carrier delays, weather conditions, or other circumstances beyond our control.
Q. Do you ship internationally?
Currently, we ship only within the United States. We do not offer international shipping at this time.
Returns & Refunds
Q. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
To be eligible for a return, the watch must be in its original condition, unworn, unused, and returned with its original packaging, tags, accessories, and documentation where applicable. Please contact us before sending any item back to receive return instructions.
Q. Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Q. Who pays for return shipping?
- Defective, damaged, or incorrect items: Luxora Watches will cover the return shipping costs.
- Change of mind or other non-defective returns: The customer is responsible for return shipping costs.
Please contact us before returning an item so we can explain the appropriate process.
Q. When will I receive my refund?
Once your returned item has been received and inspected, we will notify you about the status of your refund. Approved refunds will be issued to your original payment method. Please allow up to 7 business days after approval for us to process the refund. Your bank or payment provider may require additional time for the funds to appear.
Orders & Tracking
Q. How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when tracking is available. You can use that number on the shipping carrier’s website to check your delivery status.
Please allow some time for tracking information to become active after shipment.
Q. Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist you before the order is processed or shipped. Once an order has been shipped, changes or cancellations may no longer be possible.
Q. What should I do if my order has not arrived?
First, check the tracking information in your shipping confirmation email. If your order appears delayed or the tracking information has not updated, please contact our support team with your order number so we can help investigate.
Q. I received a damaged or incorrect item. What should I do?
We are sorry if your order arrives damaged or if you receive the wrong item. Please contact us as soon as possible at contact@luxorawatches.shop and include:
- Your order number
- A description of the issue
- Clear photos of the watch and its packaging, where applicable
After reviewing the information, we will explain the available resolution, which may include a replacement or refund in accordance with our policies.
We aim to respond to customer inquiries within 24 hours. Response times may vary during busy periods.
Watch Care & Product Information
Q. How should I care for my watch?
To help keep your watch in good condition, avoid impacts, extreme temperatures, and exposure to chemicals or cleaning products. Clean it according to the manufacturer’s care instructions. Do not assume a watch is water-resistant unless its product description or manufacturer documentation explicitly confirms this.
Q. Are all watches water-resistant?
No. Water resistance varies by watch model. Please review the product description and manufacturer’s specifications before exposing a watch to water. Water resistance does not necessarily mean a watch is suitable for swimming or diving.
Q. Will my watch look exactly like the product photos?
We make reasonable efforts to display product images and descriptions accurately. However, slight differences in color or appearance may occur because of screen settings, lighting, or manufacturing variations. Please review the product specifications before placing your order.
Contact Information
If you have any questions about our products, shipping, returns, refunds, or orders, please contact us.
Shop Name: Luxora Watches
Phone: +1 630-499-3690
Email: contact@luxorawatches.shop
Store Location: 1650 Premium Outlet Blvd, Aurora, IL 60502, United States
Website: https://luxorawatches.shop
Thank you for choosing Luxora Watches. We appreciate your business and are happy to assist you.
